FAQs

FAQ Ringkas

Ini adalah jawaban ringkas dari pertanyaan-pertanyaan yang kerap ditanyakan. Penjelasan lebih lanjut ada dibawahnya.

Why Made by Order?

We use a Made by Order system to ensure that every product you receive is always fresh, new and of high quality.

How Does Delivery Work?

All shipping costs will be fully borne by the buyer.

Because our products are food (bread and cakes), we cannot accept product returns unless there is an error on our part, such as:

Cancellation and Return

Deeeper questions

1. Why are our products Made by Order?

We follow a Made by Order system to ensure that every product you receive is fresh, high-quality, and tailored to your preferences.

• Guaranteed Freshness: Our products, such as bread and cakes, are made only after you place an order. This guarantees that you receive freshly baked goods.

• Customization: This system allows us to customize your order according to your preferences, such as size, flavor, or special requests.

• Minimized Waste: By making products only upon order, we reduce food waste and support sustainability.

2. What is the shipping procedure for our products?

We are committed to ensuring that your order reaches you in the best condition. Here's how it works:

• Shipping Fees: All shipping costs are the responsibility of the buyer. We partner with trusted delivery services to offer competitive rates and timely deliveries.

• Local Deliveries: For orders within the city, we provide direct delivery services, ensuring that your products arrive fresh and on time.

• Out-of-Town Deliveries: If you wish to ship products to other cities, please contact us first to discuss shipping details, such as the delivery service and estimated time. Coordination is essential to ensure that the products remain safe during transit.

3. Can I cancel or return my order?

We understand that certain situations may require cancellation or returns. Please review the following policies:

• Order Cancellation:

  • Cancellations can only be made up to 24 hours before production begins. This is because our products are specially made for you, and ingredient preparation cannot be undone.

  • If the cancellation occurs after production has started, refunds are not available.

• Product Returns:

  • As our products are perishable (bread and cakes), we cannot accept returns unless there is an issue caused by us, such as:

    • Receiving the wrong product.

    • Damage due to improper packaging or handling by us.

  • Please contact us via WhatsApp within 24 hours of receiving the product if you encounter any issues. We will evaluate the situation and offer the best solution, such as a replacement or compensation.

4. How does pricing work?

• Website Pricing: Please note that the prices displayed on our website are for reference only and are subject to change.

• Price Confirmation: Final prices will be determined through WhatsApp communication. Be sure to confirm the price before making a payment to avoid misunderstandings.

• Special Offers or Discounts: If there are any promotions or discounts, they will be announced on our website or social media platforms.

5. How long does it take to process an order?

• Processing Time: Since all of our products are handmade and freshly prepared, it typically takes 1-2 business days to process an order, depending on the product type and order quantity.

• Large Orders: For bulk or custom orders (e.g., for special events), we recommend placing your order at least 3-5 days in advance to ensure everything is prepared perfectly.

6. Do you use safe and high-quality ingredients?

Absolutely! We use only high-quality, safe ingredients for all of our bakery products. If you have specific dietary preferences or allergies (e.g., gluten-free or vegan), please let us know in advance. We’ll do our best to accommodate your needs.

7. Do you offer services for events or large orders?

Yes, we do! We cater to special occasions such as birthdays, weddings, or other celebrations. Feel free to contact us to discuss themes, designs, or the quantity of products you need.

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